Reservation Policies, Permits & Insurance Information


We have two rules at Desafio Adventure Company: 1) Be Safe! and 2) Have Serious Fun! Desafío prides itself in running safe tours and transport with the best logistics and safety procedures in the industry. Our guides and staff are well-trained in emergency situations and take your safety very seriously. Should an accident occur, we're covered by a comprehensive umbrella liability insurance policy.  
 
Also, have a look at our Adventure Waiver for additional information about our policies for each, individual tour we operate.  
 
Thank you for booking with Desafio Adventure Company!





Payment & Cancellation Policies

·   Payments can be made to PayPal or credit card via a signed credit card authorization form (Visa/MasterCard/American Express). Credit cards are charged once the authorization form has been received in our office. Direct deposits can be made to our Banco Nacional de Costa dollars account: 200-02-057-0379-3 (client account: 15105720020003798.) If paying via PayPal, related transaction charges will be covered by the purchaser. Reservations are not confirmed until we acknowledge receipt of written service request and/or signed credit card authorization form.

·   Confirmation subject to availability: Due to our small, personalized tours, we cannot guarantee your reservation until we have confirmed receipt of your payment. We may require an earlier pre-payment for tours and services during our high and peak seasons (July-August and/or December-January, etc.). If payment is made via deposit, wire transfer, PayPal or credit card, please send deposit slip as confirmation of pre-payment.
·  Cancellations for Desafío day tours must be made no later than 7 days prior to the service for a full-refund for groups of 6+ and 48 hours prior for all other reservations and 24 hours for a 50% refund. We cannot give a full refund for some services cancelled less than one-month in advance, because other tour operators and hotels do not allow for short-notice cancellations and we must adhere to their reservation and cancellation policies. No refunds for no shows.
 
IMPORTANT: Cancellation by a client must be made in writing & acknowledged by Desafio Adventure Company in writing. Date on which the request to cancel is confirmed by Desafio will determine the cancellation charge applied. See separate Policies for Package Tour Vacations.